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Arista’s
RMA Customer Service can answer your product return questions.
Call us Monday through Friday (8:30am-5:30pm PST) if you need
further assistance with a product return.
RMA Department Contact
RMA Return Types
- DOA
Credit:
Customer must report DOA to Arista RMA dept. within 14
days after ship date. Authorization and product management
approval are required to return product for credit.
Defective product must be returned to Arista within 14
days after the date RMA number is issued. A credit
will be issued after receiving the defective product from
customer.
- DOA
Cross-ship: Customer must report DOA to Arista RMA dept.
within 14 days after ship date. Authorization and product
management approval are required to return product for
cross-ship. Defective product must be returned to Arista within 14 days after
the date RMA number is issued. A DOA cross-ship will send out within 7 days after the date RMA number
is issued. Arista will invoice cross-shipment after ship
date and credit back after receiving the defective
product from customer.
- Evaluation
Credit: Customer must notify Arista RMA dept. before or at
the end of the evaluation period if you decide to return
the evaluation unit. An RMA number must be obtained from
Arista prior to returning the unit. Arista does not cover
return shipping expenses. Any product returned to
Arista without an RMA number will be refused and no credit
will be issued. Evaluation product must be returned in the
original packaging and be in “as new" condition. Any
damages will be assessed and the cost of repair or
refurbishment will be deducted from the credit
issued. Evaluation product must be returned to Arista within 14 days after
the date RMA number is issued. A credit
will be issued after receiving the evaluation product from
customer.
- Warranty
Repair: The RMA number will be valid for 14 days after the
date RMA number is issued.
- Out-of-Warranty
Repair: Customer pays the repair, shipping and
component costs if products fall outside of the product
warranty period.
Return
Shipping Instructions
- Products will not be accepted by Arista Corp. if not accompanied by a valid RMA number, which must be clearly marked on the outside of the package.
- You must
write the RMA number on the shipping label. The RMA dept.
can not process a return without this number.
- Products
must be shipped prepaid. Arista does not cover return
shipping expenses unless return is due to Arista's error such
as over shipment, mis-shipment, or sales error.
- It
is recommended that the customer declare value on return
shipment since the customer is 100% responsible for the
product while in transit to Arista.
- Package
products carefully to avoid transit damage.
Shipping
Label Sample
ARISTA
CORP
Attention: RMA Dept.
41300 Boyce Road
Fremont, CA 94538
RMA: # _______________
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RMA Rejection Policy
Arista
reserves the right to return any Customer Returns that differ
from the information given on the original Return Material
Authorization (RMA) request, such as:
- Invalid
RMA number
- RMA
# not visible and not on the box shipping label
- RMA
condition code given by customer differs from actual
product condition
- Expired
RMA number
- Unauthorized
return (no RMA # was issued)
- No
Arista serial
number on the product
- Product
has physically damaged
Customer Responsibility
- By requesting service, the eligible customer acknowledges the terms of the limited warranty, including the disclaimer and limitation of liability provision. Prior to seeking service, the end user must back-up all data, programs, files and/or similar digital documents that may become damaged and/or lost due to service. Arista Corporation, WITHOUT LIMITATION, is not responsible for lost, damaged or otherwise destroyed data due to service.
Arista Limited Liability
Disclaimer
- ARISTA RESERVES THE RIGHT TO CHANGE ANY OF ITS SERVICE PROGRAMS OR SERVICE METHODS AT ANY TIME ANDWITHOUT PRIOR NOTICE.
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