Return Material Authorization
All returns require an RMA (Returned Material Authorization)
number. Please contact Arista’s customer service representative
or complete the RMA request form to obtain an RMA number prior
to returning product. Returns will be authorized in accordance
with the following policy: If it is deemed that the part should
be returned, Arista’s customer service representative will give
the customer a return authorization number and ship to address
to return the product. Products will not be accepted by Arista
Corp. RMA department for return if not accompanied by a valid
RMA number, which must be clearly marked on the outside of the
package. Products must be returned
within 30 days after
the date of RMA number
issued. After a 30-day period,
the
RMA
number issued
will be
invalid. Please do not
return products with invalid RMA numbers; Contact Arista’s
customer service representative if your RMA number is invalid.
Warranty Returns
Products to be returned must be within the applicable warranty
period. If the warranty period is over, the original product
will be returned to the customer. The
RMA number
for Warranty Return will be issued
within 24 hours from the time that the RMA application form is
received by Arista.
Non-Warranty Returns
If the customer wishes to return a product for repair that is no
longer within the warranty period, or for damage not covered by
the warranty, an Arista sales representative will advise the
customer of the estimated cost of the repair. Return of the
product will be the authorization to repair and agreement to pay
for the cost of repair, whether or not it exceeds the original
estimate.
Returns for Credit
Products can be returned for credit with the following
conditions:
Dead on Arrival
(DOA):
Customer must report DOA units to Arista’s RMA department in 14 calendar days after the product is
received. Customer can request either return for credit or
replacement. If replacement is requested, Arista will ship the
replacement in 7 calendar days and invoice customer for the
replacement. A
credit memo will be issued to the customer after the
DOA
product is
received and verified.
Evaluation Return:
Customer must notify Arista’s RMA department before or at the end of the evaluation period if
customer
decides to return the evaluation unit. An RMA number must be obtained
from Arista prior to returning the unit.
Returns for credit that require Arista’s management
approval may take up to 48 hours for processing/approval.
Shipment Shortage:
Customer
must report for
any item shortage received or wrong products received in 7 calendar
days after
the product is
received. Customer can request either shipment of missing items,
replacement of wrong item or return for credit. If shipment of
missing items or replacement of wrong items is requested, Arista
will ship the replacement in 7 calendar days.
A credit
memo
will be issued
to the customer
after the
returned
product is
received and verified.
Non-Open-Box Return:
Customer may order wrong products, over stock or double orders.
Customer can request return for credit with the following
restocking fee applied:
15% restocking fee applies to the non-open-box returned within 3
months after invoice date. 30% restocking fee applies to the
non-open-box returned within 6 months beyond 3 months after
invoice date. 50% restocking fee applies to the non-open-box
returned within 12 months beyond 6 months after invoice date.
Arista will not grant authorization to return the non-open-box
for credit beyond 12 months after invoice date.
All valid return for credit
products must be returned
in the original packaging and be in “as new" condition with all items and accessories shipped with the unit.
Any damages will be assessed and the cost of repair or
refurbishment will be deducted from the credit issued.
No credit will be
given to the customer for DOA products received by Arista beyond
30 calendar days after invoice date. No credit will be given to
all non-cancelable, non-returnable, custom order parts.
Transportation Charges
The customer is responsible for all transportation, insurance,
duties and other similar charges for all returned products
shipped outside of the United States or Canada and must ensure
that the product is appropriately packaged. Shipping damages
resulting from improper packaging will be the customer’s
responsibility. The customer pays the freight shipping the
defected products to Arista Corp. Arista Corp. will pay UPS
Ground shipping products that are under warranty back to
customers in the United States or Canada after repair or
replacement.
Transportation Damage
In case of transportation damage,
customer is responsible
for filing any and all claims with the carrier.
To avoid any
potential risk that an
RMA
product is lost or
damaged while in transit to Arista,
it is
recommended that the customer
insures and
declares the full
value of RMA products since the customer is 100% responsible for the
RMA
product while in
transit to Arista.
We urge customer to
pack the RMA products carefully to avoid transit damage.
Restocking Fee
If
a customer refuses a shipment,
credit will be
issued after
refused product
is received and
verified. The
shipping charge
plus 15% restocking
fees
will be billed to the
customer.
DOWNLOAD RMA CUSTOMER SUPPORT POLICY HERE
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